Wipro Limited—a renowned global leader in IT services and consulting—is thrilled to announce an exciting walk-in opportunity for aspiring IT professionals in Bengaluru. If you have a passion for technical support and a desire to grow your career in IT service management, this is your chance to join a dynamic and globally recognized organization.
Job Opportunity Overview
Position: L1 Support Analyst (Technical Helpdesk / IT Service Desk)
Experience: 0 – 4 Years
Vacancies: 1
Job Type: Full Time, Permanent
Salary: Not Disclosed
Education: Any Graduate
Walk-In Interview Details
Date: 26th June 2025
Time: 9:30 AM – 2:00 PM
Venue:
Wipro Limited, Doddakannelli, Sarjapur Road (Mori Gate), Bengaluru – 560035
Contact: Krish
Key Responsibilities
•Provide first-level technical support to end users for applications, systems, and network issues.
•Diagnose, prioritize, and resolve technical incidents via phone, chat, email, or walk-ins.
•Accurately log activities and resolutions using incident management tools.
•Escalate urgent issues and ensure timely resolution.
•Deliver exceptional customer service and maintain clear communication throughout the support process.
•Troubleshoot hardware, software, and basic networking problems.
•Collaborate in a 24×7 environment with rotational shifts and scheduled weekly offs.
Required Skills
•Strong verbal and written communication skills
•Solid understanding of ITIL Framework and service desk processes
•Familiarity with Windows, Mac OS, and VDI environments
•Proficiency in troubleshooting tools and concepts (Active Directory, VPN, TCP/IP, DNS, DHCP, MFA, etc.)
•Working knowledge of productivity tools (MS Office, Outlook, Zoom, Jabber, Browsers, etc.)
•Strong problem-solving and organizational skills
•Commitment to excellent customer service and continuous learning
Must-Have Technical Skills
•L1 Support
•IT Service Desk
•Technical Helpdesk
•IT Helpdesk
•Troubleshooting
•Active Directory & Printer Configuration
Ideal Candidate Profile
We are looking for proactive, self-motivated individuals with a passion for IT support, excellent communication abilities, and a strong sense of ownership. The ideal candidate will be open to working flexible schedules in a dynamic, customer-centric environment.
About Wipro
Wipro is a global technology services and consulting company dedicated to building innovative solutions that address clients’ most complex digital transformation needs. With over 250,000 employees serving clients across six continents, Wipro is recognized for its deep industry expertise, strong commitment to sustainability, and good corporate citizenship.
